Type: Permanent Full Time
Reference: 5346
Location: Superdry London Oxford Street
Closing date for applications: 15.12.21
Hours: 37.5 hours per week

The Role

Team Leader, we call you our Brand Leads. Being an Operations Brand Lead at Superdry means getting stuck in. You will work with the Operations Management team to ensure the smooth running of all things operations. From working in the stockroom to working the delivery you will bring energy, authenticity to drive store performance and make the store run lock clockwork. You will work smart and support our shopfloor team to deliver the best experience for our customers. So, bring all of you, to what you do, show up and perform.

You Will


  • Ensure product is in the right place at the right time
  • Support in leading the store team to deliver the highest standards across every aspect of store life.
  • Replenish stock against agreed plans, garment care and folding procedures.
  • Operate the stock system, completing tasks to the best of your ability
  • Take pride in store appearance and embrace the Superdry store look
  • Endlessly develop your product knowledge and understanding of the business
  • Bring energy and passion to all activities
  • Be a brand ambassador by role modelling our behaviours, values, and style.
  • Be a positive role model for others, building trust through collaboration and open and honest communication.
  • Takes ownership for delivering the business objectives set by the Store Leadership team, coaching the team to deliver the retail standards and service expectations.
  • Support with key compliance tasks where needed including loss prevention and health and safety.
  • Exceed expectations at every opportunity and drive this attitude in the wider team.
  • Embrace the Superdry culture and take every opportunity to share this with your colleagues.
  • Maintain a good commercial awareness of your store, understanding the KPI’s required and bring fresh ideas to the leadership team to drive performance against them.


  • Support in the day-to-day supervision of the team
  • Support and motivate your teammates to deliver amazing levels of service.
  • Gives clear direction to focus team activity on and off the shop floor, inspire and engage associates to achieve daily targets and review their progress.
  • Lead the team, with the managers, to hit store targets and ensure your store is a great place to work.
  • Effectively coordinate the team across operational tasks, guiding them with your operational expertise.
  • Provides timely feedback to associates, recognising success and positively challenging poor performance. Contribute to the business talent review process and any formal performance review.

You Are

  • Experience and understanding of Store Operations
  • Understanding of Store Operations within a fashion brand.
  • A team player
  • Passionate about our brand
  • Confident, genuine and can be yourself
  • Always make decisions thinking about what’s best for our customers
  • Always positive
  • Relentless and ambitious to exceed expectations
  • Motivated with excellent attention to detail
  • Bringing fresh ideas to the table but are realistic in what is achievable
  • Eager to share and learn

Working for Superdry has never been so rewarding…

  • A competitive hourly rate
  • Amazing staff discount, 50% online and in store
  • A generous clothing allowance, because you love to wear Superdry
  • Pension contributions, life assurance and 20 days holiday
  • Access to our amazing training programme
  • Discounted gym membership, cycle to work scheme, wellbeing services and much, much more!

Who we are

Superdry have been making world class product for 15 years, and we’re proud of it. Our mission is to inspire and engage the contemporary style obsessed consumer, whilst leaving a positive environmental legacy.

Together, we have built a brand that has cut through the global apparel market at record speed, taking market share from brands that have existed for decades. But we have a big opportunity ahead of us as we launch 4 new collections.

We are now on an exciting journey to reset our brand and return to our design-led roots and we are looking for talented people to join us on our journey.


Please note that some jobs may be closed earlier than the published closing date if we get a high volume of applications. We therefore advise that you complete your application at your earliest opportunity to avoid disappointment.

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