FAQs

Unfortunately you cannot email your CV to us directly, all applications need to be submitted via our careers site. If you are experiencing problems submitting an online application please email us including any screenshots and a description of the issue you are having - superdry.resourcing@superdry.com 

For all retail vacancies we welcome you to visit the store and have a chat with a member of the team. However for UK, US and Sweden we only accept online applications. For remaining EU stores we would always recommend to apply online, but you are more than welcome to drop into one of our stores to drop your CV off with the management team.

Although each vacancy is advertised with a closing date, we sometimes receive a really high number of applications and this can lead to a vacancy closing early. To avoid disappointment, we advise that you apply for the role you are interested in as soon as you see it advertised.

Sorry if you are having problems with our careers site. So we can help you best, please take a screen shot of the error message you are receiving and email it along with the vacancy number and details of the issue to - tribepad.support@superdry.com 

Yes, we acknowledge receipt of all applications via email usually within 24 hours of your application. Please look out for this email and if it does go to your junk folder, please do add us to your list of contacts to prevent this happening again. When we have reviewed your details we will let you know if we will be taking you forward for an interview. Sometimes we will let you know by phone, but most of the time we will tell you by email. Due to the really high volumes of applications we do receive, unfortunately it isn't possible to give detailed personal feedback to each application. 

When we are ready to start recruiting in a new store that we are opening all available job openings will appear on the careers site. If you would like to sign up for 'Job Alerts', then you will be notified by email as soon as the vacancies are posted to our careers site.

Our recruitment process varies according to the type and level of the role. We recruit via a combination of telephone interviews, video conference call, face-to-face interviews, assessment centres and testing. Which selection process we use depends completely on the role. You can find out more about the recruitment process from the store you have applied for. However, to help prepare for any Sales Assistant position you can find our standard interview questions here. Please note these question will vary depending on store.  

You will usually hear that we'd like to invite you for an interview by email. To avoid missing out on booking an interview, please make sure our emails don't end up in your junk folder by adding us to your contacts. The email inviting you for interview will include all the details on how to book your interview. Once your interview is booked, you'll receive a confirmation which includes the time, date and address of the interview and some information on what to expect on the interview day. If any information is missing and you still have a question about the interview, please contact the store where your interview will be held, so they can help you. You can find the contact details of all of our stores in the Store Locator.

You will receive an email with a link to our online booking system, which is where you can book your interview. If you have any issues or require any help with this, please contact the store where your interview will be held using the Store Locator.

If you can't attend your interview, please let us know as soon as possible. You can do this by calling the store which your interview is being held in and you can find the contact information for each store in our Store Locator.

If you can no longer attend your interview on the date and time you had originally booked, please call the store you are interviewing at and they will be able to advise. We will try our absolute best to reschedule your interview, although please be advised that due to business requirements this won't always be possible.

If you have specific requirements to enable you to attend the interview, please contact the store where your interview will be held and speak to the store manager so they can accommodate you.

We understand that it can be disappointing if you don't get the job that you applied for. Our response to your application/interview will advise if we think that you should apply again.

When you apply for a role, your Superdry Careers account remains on our system for six months. If you decide that you no longer need your account your data will automatically be deleted. This does not mean you cannot apply for another role in the future, you will just need to create a new account the next time you apply. If you would like to keep your account open beyond six months, just follow the instructions on the email you receive to keep your account open.

You are in control of your Superdry Careers account, if you no longer wish to hear about roles from us and would like to delete your account, please login and follow the instructions. Please note the resourcing team are unable to delete your account.

We do credit check some people that we offer jobs to. For security reasons, we require everyone joining our Finance and Legal departments, as well as all Heads of Department and Directors, to undergo and pass a credit check. All offers made in this department are subject to this process being completed successfully. We only do this for people that we offer a job to, and we always get written consent from the offered candidate before we start the process.

Unfortunately our retail stores are not able to accommodate work experience at this time.

If you can't find the answer to your question above please email superdry.resourcing@superdry.com we'll do our best to respond to your email within 72 hours of receipt (Mon-Fri).

Unfortunately you cannot email us your CV directly, all applications need to be submitted via our careers site, this way they will reach the correct Resourcing Partner directly. If you are experiencing problems submitting an online application please email including a screenshot of the error message, the vacancy reference number and a description of the issue you are experiencing to - tribepad.support@superdry.com.

To ensure your application reaches the correct Resourcing Partner, we strongly recommend that you avoid dropping off an application at Head Office and make your application through the careers site.

Although each vacancy is advertised with a close date, we sometimes receive a really high number of applications and this can lead to a vacancy closing early. To avoid disappointment, we advise that you apply for the role you are interested in as soon as you see it advertised.

Sorry if you are having problems with our careers site. So we can help you best, please take a screen shot of the error message you are receiving and email it along with the vacancy number and details of the issue to - tribepad.support@superdry.com

Yes, we acknowledge receipt of all applications via email usually within 24 hours of your application. Please look out for this email and if it does go to your junk file, please do add us to your list of contacts to prevent this happening again. When we have reviewed your details we will let you know if we will be taking you forward for an interview. Sometimes we will let you know by phone, but most of the time we’ll tell you by email. Due to the really high volumes of applications we do receive, unfortunately it isn't possible to give detailed personal feedback to each application.

Each interview process always involves a two stages, sometimes three and will include any of the following; a Video Conference call using Teams, a face to face interview at our office, Online Testing and you may also be asked to complete a Design Brief or piece of analysis to present back at the final stage. The selection process we use depends completely on the role and we will be able to confirm this when you have been invited to take part in the first stage.

You will usually hear from us by email, that we'd like to invite you for an interview. To avoid missing out on booking an interview, please make sure our mails don't end up in your junk folder by adding us to your contacts. Once your interview is booked, you'll receive a confirmation which includes the time, date and address/link to the Teams call of the interview and some information on what to expect on the day. If any information is missing and you still have a question about the interview, please contact our Resourcing Team on superdry.resourcing@superdry.com

If you can't attend your interview, please let us know as soon as possible. You can do this by emailing the Resourcing Team on superdry.resourcing@superdry.com

If you can no longer attend your interview on the date and time you had originally booked and would like to re-schedule please get in touch with the Resourcing Team and we will do our very best to re-schedule for you.

We understand that it can be disappointing if you don't get the job that you applied for. Our response to your application/interview will advise if we think that you should apply again.

When you apply for a role, your Superdry Careers account remains on our system for 6 months. If you decide that you no longer need your account your data will automatically be deleted when 6 months have lapsed. This does not mean you cannot apply for another role in the future, you will just need to create a new account the next time you apply. If you would like to keep your account open beyond 6 months, just follow the instructions on the email you receive to keep your account open.

You are in control of your Superdry Careers account, if you no longer wish to hear about roles from us and would like to delete your account, please login and follow the instructions. Please note the resourcing team are unable to delete your account.

We do credit check some people that we offer jobs to. For security reasons, we require everyone joining our Finance and Legal departments, as well as all Heads of Department and Directors, to undergo and pass a credit check. All offers made in this department are subject to this process being completed successfully. We only do this for people that we offer a job to, and we always get written consent from the offered candidate before we start the process.

We consider all requests for work experience at out Head Office. To apply for a work experience placement, please send a copy of your CV and cover letter detailing where within the business you would like to spend your experience and for how long (we are able to offer from a few days to maximum of two weeks) workexperience@superdry.com

If you can't find the answer to your question above please email superdry.resourcing@superdry.com we'll do our best to respond to your email within 72 hours of receipt (Mon-Fri).