Working as a Sales Assistant
The role of a Sales Assistant is varied, interesting and challenging. We have more people working for Superdry as Sales Assistants than any other job – this role is the lifeblood of our business. Sales Assistants are the people that help our customers every day, delivering fantastic customer service, and living and breathing the brand.
Sales Assistants work on the shop floor, engaging with customers, building rapport and understanding our customers’ needs. By proactively approaching customers and striking up conversations, we work hard to find out how we can help, and how we can find products to match our customers’ needs. We also ensure the stores look immaculate, by displaying products properly, in the correct size order, that they are hung or folded properly, and that we create an appealing and inspiring place for our customers to shop.
The role also involves serving customers on the cash desk, taking payments, folding and bagging our product and processing exchanges. Sometimes Sales Assistants will work on the fitting rooms, helping customers to make sure that products fit correctly, advising on outfits and helping them to find additional products that would work well with what they have chosen. We also work in the stockroom processing deliveries, which involves storing the products in size order and in the right location so they can be easily found. Working in the stockroom also involves picking the correct product for replenishment on the shop floor and finding items that customers have specifically requested.
It’s a really fun job – there’s always something different to do, there’s lots of variety, and we get to talk to lots of different people all day. The camaraderie among the team in store is great and everyone’s really friendly, and while everyone works hard, people have fun together too. It’s a great role for people who are good communicators, love talking to people and find it easy to strike up conversations with new people.
It’s not always easy – we’re on our feet most of the time, we often have to work evenings and weekends, and if you’re working in one of our airport stores they open very early and close very late. The run up to Christmas can be incredibly busy and we have to work extremely hard. We always need to be our best self for the customers, so even when we’re not feeling great or aren’t in the best mood, we put that to one side and continue to deliver great service. Overall it’s a brilliant job, working with great people, for a fantastic brand, with excellent career prospects and benefits.
We also advertise Operations Assistant roles on this page. This is an equivalent level role to a Sales Assistant, but focusing on working in the stockroom rather than out on the shop floor. You may also see vacancies advertised on this page for a Visual Merchandising Assistant or In-Store Visual Merchandiser. These are Sales Assistant level roles but specialising in the VM aspects of the store. Typically the Visual Merchandising Assistant role exists in smaller stores, and the In-Store Visual Merchandiser role exists in larger stores. Very occasionally we may advertise a Cash Office Assistant role, a position that only exists in our very biggest stores.
Featured Sales Assistant jobs
- Sales Assistant - Part Time Part Time - Superdry Regent Street Lower Ground Floor - Closes: 29.08.19
- Visual Supervisor Full Time - Superdry Regent Street Visual Merchandising - Closes: 29.08.19
- Cash Office Assistant Full Time - Superdry Regent Street Operations - Closes: 09.09.19
- Sales Assistant - Full Time Full Time - Superdry Regent Street Ground Floor - Closes: 05.09.19
- Sales Assistant- Keyholder Full Time Full Time - Superdry Basingstoke - Closes: 26.08.19
- Sales Assistant- Keyholder Full Time Part Time - Superdry Gatwick Airport North - Closes: 29.08.19
- Sales Assistant - Part Time Part Time - Superdry Regent Street Ground Floor - Closes: 18.08.19
- Sales Assistant- Keyholder Full Time Full Time - Superdry Gatwick Airport North - Closes: 26.08.19
Find out about some of the tasks you'll be involved in as a Sales Assistant.
Where could a career
at Superdry take you?
In the UK we offer 28 days paid holiday for full time Sales Assistants and Floor Managers, and 33 days for Assistant Store Managers and Store Managers, inclusive of bank holidays.
From your first payday, you will be automatically enrolled into our Group Pension scheme. Superdry will contribute 4% of your annual salary providing you contribute 5% of your annual salary.
Everyone is covered by our group life assurance policy. It’s worth 2x your salary. That means if you were to die while you work for us, your named beneficiary would receive a tax free lump sum worth 2 years of your salary.
Everyone at Superdry gets 50% off everything bought in our UK standalone stores and online, and 30% off in our outlet stores. You can use your discount to buy products for yourself, friends and family up to an annual spending limit.
Every full-timer in stores gets vouchers worth £350 per year (split between summer and winter) for use in store or online, to buy the Superdry clothes you wear to work. Coupled with the staff discount, this gives you £700 per year of free Superdry product. Part timers get a pro-rated amount.
We regularly offer our people the chance to join Sharesave. You save money each month from your wages and at the end of 3 years you use your savings to buy discounted Superdry shares. You can then keep them or sell them, hopefully for a profit. The best thing is, you can’t lose money, only make it!
Bike to Work Scheme
If you want to cycle to work but don’t have a bike, you obtain one through us, with payments coming out of your pre-tax salary. As well as being able to get a new bike without having to save up or use credit, it’s a good way to save money compared to paying for it out of your after-tax salary.
All employees have access to a free, confidential phone line that you can call if you have any worries about anything in your life, inside or outside work, and talk to a trained advisor about whatever is troubling you. It’s good to know that there is always someone there to talk to who can help.
The recruitment process
in a few easy steps
We use lots of different ways to assess candidates who apply for roles with us. Everyone’s journey through the recruitment process begins with an online application, but from there we will use a combination of different methods to decide on the perfect candidate for each role. We’ve outlined the key steps below, though we don’t use all of these steps for every vacancy. Which of these selection methods we use varies from role to role.
All our hires start with an online application. It’s a straightforward process, just click any of the apply links, create your account and follow the instructions.
We review all application forms and CVs carefully against the role criteria we set out in the job description, and pick the most suitable people for each role to take forward.
We usually start our head office recruitment with a short telephone interview, to understand more about your career history, achievements, capabilities and cultural fit.
We often use this for our Sales Assistant recruitment in stores. It is a group session involving interactive and creative exercises and a short sharp interview.
We invite people in to meet the recruiting manager for all head office and store management roles. It’s a great way to really get to know you and evaluate your experience and suitability.
Sometimes we use testing to understand technical competencies, management skills, numerical ability etc. This isn’t for every role, only where we need a skill that it’s hard to show at interview.
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