Working as a Seasonal Sales Assistant
In the run up to Christmas, our stores become very busy places to work! To ensure we have enough people to cope with the increased demand and still deliver fantastic customer service, we recruit lots of additional Sales Assistants for the period between early October and early January. We make sure that all our new people are trained in time for November and December when it gets really busy. The roles are identical to regular Sales Assistant positions.
The role of a Sales Assistant is varied, interesting and challenging. We have more people working for Superdry as Sales Assistants than any other job – this role is the lifeblood of our business. Sales Assistants are the people that help our customers every day, delivering fantastic customer service, and living and breathing the brand.
Sales Assistants work on the shop floor, engaging with customers, building rapport and understanding our customers’ needs. By proactively approaching customers and striking up conversations, we work hard to find out how we can help, and how we can find products to match our customers’ needs. We also ensure the stores look immaculate, by displaying products properly, in the correct size order, that they are hung or folded properly, and that we create an appealing and inspiring place for our customers to shop.
The role also involves serving customers on the cash desk, taking payments, folding and bagging our product and processing exchanges. Sometimes Sales Assistants will work on the fitting rooms, helping customers to make sure that products fit correctly, advising on outfits and helping them to find additional products that would work well with what they have chosen. We also work in the stockroom processing deliveries, which involves storing the products in size order and in the right location so they can be easily found. Working in the stockroom also involves picking the correct product for replenishment on the shop floor and finding items that customers have specifically requested.
It’s a really fun job – there’s always something different to do, there’s lots of variety, and we get to talk to lots of different people all day. The camaraderie among the team in store is great and everyone’s really friendly, and while everyone works hard, people have fun together too. It’s a great role for people who are good communicators, love talking to people and find it easy to strike up conversations with new people.
It’s not always easy – we’re on our feet most of the time, we often have to work evenings and weekends, and if you’re working in one of our airport stores they open very early and close very late. The run up to Christmas can be incredibly busy and we have to work extremely hard. We always need to be our best self for the customers, so even when we’re not feeling great or aren’t in the best mood, we put that to one side and continue to deliver great service. Overall it’s a brilliant job, working with great people, for a fantastic brand, with excellent career prospects and benefits.
Find out about some of the tasks you'll be involved in as a Sales Assistant.
Where could a career
at Superdry take you?
We offer 28 days paid holiday for full time Sales Assistants and Supervisors, and 33 days for Assistant Store Managers and Managers, inclusive of bank holidays.
You’re auto-enrolled into our pension scheme within 3 months of joining. You get 2% company contributions (you put in 1%). If you’re a Store Manager you can choose get 4% company contributions if you put in 5%. You can enrol immediately to get contributions from your first payday.
Everyone is covered by our group life assurance policy. It’s worth 2x your salary. That means if you were to die while you work for us, your named beneficiary would receive a tax free lump sum worth 2 years of your salary.
Everyone at Superdry gets 50% off everything bought in our UK standalone stores (not including House of Fraser concessions) and online, and 30% off in our outlet stores. You can only use your discount to buy products for yourself, though we do also offer limited friends and family discounts from time to time.
Every full-timer in stores gets vouchers worth £350 per year (split between summer and winter) for use in store or online, to buy the Superdry clothes you wear to work. Coupled with the staff discount, this gives you £700 per year of free Superdry product. Part timers get a pro-rated amount.
We regularly offer our people the chance to join Sharesave. You save money each month from your wages and at the end of 3 years you use your savings to buy discounted Superdry shares. You can then keep them or sell them, hopefully for a profit. The best thing is, you can’t lose money, only make it!
Every employee can elect to take part of their salary in childcare vouchers. These come out of your pre-tax salary, so if you have a child that goes to a registered childcare provider, they’re a good way to save money on your childcare costs compared to paying for it out of your after-tax salary.
Bike to Work Scheme
If you want to cycle to work but don’t have a bike, you obtain one through us, with payments coming out of your pre-tax salary. As well as being able to get a new bike without having to save up or use credit, it’s a good way to save money compared to paying for it out of your after-tax salary.
All employees have access to a free, confidential phone line that you can call if you have any worries about anything in your life, inside or outside work, and talk to a trained advisor about whatever is troubling you. It’s good to know that there is always someone there to talk to who can help.
The recruitment process
in a few easy steps
We use lots of different ways to assess candidates who apply for roles with us. Everyone’s journey through the recruitment process begins with an online application, but from there we will use a combination of different methods to decide on the perfect candidate for each role. We’ve outlined the key steps below, though we don’t use all of these steps for every vacancy. Which of these selection methods we use varies from role to role.
All our hires start with an online application. It’s a straightforward process, just click any of the apply links, create your account and follow the instructions.
We review all application forms and CVs carefully against the role criteria we set out in the job description, and pick the most suitable people for each role to take forward.
We usually start our head office recruitment with a short telephone interview, to understand more about your career history, achievements, capabilities and cultural fit.
We often use this for our Sales Assistant recruitment in stores. It is a group session involving interactive and creative exercises and a short sharp interview.
We invite people in to meet the recruiting manager for all head office and store management roles. It’s a great way to really get to know you and evaluate your experience and suitability.
Sometimes we use testing to understand technical competencies, management skills, numerical ability etc. This isn’t for every role, only where we need a skill that it’s hard to show at interview.
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